Shipping Policy

Shipping Costs and Zones

Our shipping costs vary by product type and your postcode. Most products fall into one of these tiers:

  • Free shipping for most of Australia. Select items ship free to all major metro areas and most regional areas. A small fee may apply to Darwin and remote islands.
  • Free shipping for most metro areas. Select items ship free to major metro postcodes such as Sydney, Melbourne, Brisbane, Adelaide and Canberra. Other postcodes carry a fee, varying by location.
  • Standard shipping Australia-wide. Light to mid-weight items ship across Australia. A shipping fee applies, varying by postcode.
  • Bulky freight. Large or heavy items ship via freight carrier. A freight fee applies, varying by distance.

Express Shipping

Express shipping is available as a paid upgrade at checkout on eligible products. Eligibility depends on the product type and your postcode. If Express is available, you'll see the option at checkout.

Dispatch

We send your order within 1 business day after payment clears.

To avoid delays:

  • Double-check your shipping address before paying.
  • Provide a contact number and email you can answer in case the carrier needs to reach you.

Address changes and order cancellations aren't possible once payment is made. If you need to return an item after delivery, see our Returns policy.

Delivery Times

Most orders arrive in 2 to 12 business days, depending on your location and the product. Items are sent via Australia Post or courier based on size and weight.

Bulky freight to remote locations (such as Darwin, regional WA, far north QLD) may take longer than the standard window.

We'll email you a tracking number once your order is on the way.

Australia Post Deliveries

  • You'll receive a confirmation email with a tracking number.
  • If you're not home during business hours (9am to 5pm), you'll get a card for collection from your local depot. A signature and valid photo ID are required at collection.
  • A re-delivery fee applies for items returned to our warehouse due to an incorrect address or failure to collect from the depot.

Courier Deliveries

  • Courier delivery runs weekdays only. Not available on weekends, public holidays, or after business hours.
  • A re-delivery fee applies for items returned due to an incorrect address or failure to collect.
  • We aim to deliver door-to-door for every order. In remote areas, collection from the nearest freight depot may be required. If you have any questions about re-delivery, get in touch.

PO Box Delivery

PO Box eligibility depends on the product:

  • Eligible items (those shipped via Australia Post) can be delivered to a PO Box. Eligibility is shown on each product page under Shipping & Delivery.
  • Items not eligible (those shipped via courier or freight) need a physical street address.

If your cart contains a mix of eligible and not-eligible items, please use a street address for the full order.